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Shipping & Delivery: Our teams strive to process orders as quickly as possible. Orders are usually shipped within 1-2 business days of confirming your purchase.

Shipping Costs: Shipping costs vary based on the weight of the package, the destination and the shipping method selected. You will find the available options and their costs during checkout. Shipping is FREE for orders over 100 CHF.

Returns: If the product ordered is defective or does not correspond to the one ordered, we will send you a label to place on the package and send it back. In this case we will either issue a refund or deliver the correct product.

If you made a mistake when ordering a product, you can replace it by returning the package to our address at your expense.

Essentia
Orizont Line Sagl
Via Industria 5
6934 Bioggio (TI) - CH

Order Tracking: Once the order has been shipped, you will receive a confirmation email and subsequently where it is possible to track and manage the delivery independently.

International Deliveries: We offer the possibility of shipping our products within Europe by going to the EU website (www.mokashop.eu)

For further shipping details or assistance, please contact us at our customer service department.