Normally the package is delivered between 24 and 48 working hours. Some exceptions may occur during holidays. For more information contact us by email or telephone number.

If the product ordered is defective or does not correspond to the one ordered, we will send you a label to place on the package and send it back. In this case we will either issue a refund or deliver the correct product.

What do I do if I made a mistake when ordering a product?

If you made a mistake when ordering a product, you can replace it by returning the package to our address at your expense.

ESSENTIA NATURE
Orizont Line Sagl
Via Industria 5
6934 Bioggio (TI) - CH